You will see the payment come out as SP * CK * ORDER.
Returns
Contact us at support@crinklekit.com with your order number and attach a picture showing the incorrect item. Ensure it has not been removed from it’s original packaging. We will help with the return of the incorrect product and sending out your correct order.
Please email us directly at support@crinklekit.com and provide us with your order number and a picture of the damage or defect.
Please note that all clearance items are final sale and can not be returned or exchanged. The only exception is if the item arrived damaged. Please see the section regarding damaged items for details.
Onesie Care
To keep your onesie in it's best condition, ensure you keep the following in mind:
If you have one of our premium onesies with removable pieces, make sure they are removed before washing.
Our onesies can be washed in a washing machine, though for longest life, hand washing can help extend its wear.
Washing with cold water is best.
Hanging to dry is best, but if using a dryer, ensure it's set to tumble dry low.
For the removable parts of our premium onesies, these are best cared for by hand washing. They can be machine washed, but take care with certain bits (particularly the wings from our Scorcher onesie).
These items are also best dried with hang drying, though again, tumble dry on low with a dryer will work too.
Print On Demand (POD) Policies
Delivery
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Canada: 3-4 business days
USA: 3-4 business days
Europe: 6-8 business days
Australia: 2-14 business days
Japan: 4-8 business days
International: 10-20 business days
Please be aware that these time frames are purely estimates as it can depend where your order is being fulfilled from. Working with our POD partner they may choose a best fulfillment option based on product availability.
We work with an on-demand order fulfillment company with facilities worldwide! This means your order may be processed in the best available location to suite faster delivery times.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Check with your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, get in touch with us at support@crinklekit.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@crinklekit.com.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@crinklekit.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
We don't offer returns and exchanges on POD products, but if there's something wrong with your order, please let us know by contacting us at support@crinklekit.com
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@crinklekit.com with photos of wrong/damaged items and we’ll sort that out for you.
