International Shipping Now Available! Check Our FAQ For Details!

FAQ

Shipping

Do you ship worldwide?

We do indeed! Shipping options are based on country. Flat rate or free shipping options apply to Canada and the US only.

Where does my order ship from?

All orders are packed and shipped from Canada.

Do you ship to PO Boxes?

We certainly do! Please ensure you enter all details correctly regarding your PO Box address.

How can I track my order?

After your order ships, you will receive a shipment confirmation email that will have your tracking information.

Is your shipping discreet?

It is! We ship everything in coloured poly mailer packaging. The label has just CK for our company name and all documentation just states apparel.

How long will it take my order to arrive?

We ship product out on Tuesdays and Fridays. We try to ensure orders are sent out within 4-5 business days. There are different shipping options available (depending on location), so times can vary. Below are rough time estimates:

  • Canada: 3-7 business days
  • US: 3-12 business days
  • International: 15-20 business days

** Due to ongoing Covid-19 issues, shipping may take longer due to postal issues. We can not guarantee packages will arrive in the times mentioned.

What are your shipping rates?

We currently offer the following regarding shipping costs:

  • $2 shipping on sticker only orders to Canada & US.
  • $15 flat rate shipping for other orders to Canada & US.
  • Free shipping on orders over $100 to both Canada & US.
  • International shipping has different rates available and is calculated at checkout.
I entered my address incorrectly, what happens?

If the shipping address was entered incorrectly, the delivery service will be unable to deliver your package.

Once the package has been shipped, we are not able to change your order details including your address.

Your package will be returned to us. Once it has arrived, we will issue you a refund for your order, minus the shipping cost.

Import duties, taxes, and associated fees?

International orders may be subject to local charges, taxes, import, or VAT fees. These associated fees are charged once the parcel has reached it's destination country. These charges are to be paid by the recipient of the parcel. Crinkle Kit cannot be held responsible for any additional charges on your order. These costs and policies vary from country to counrty, so to find out more, please contact your local customs office for more information.

Billing

What payment methods do you take?

We currently take the following payment options:

  • Visa
  • Mastercard
  • Interac
  • Apple Pay
  • Google Pay
  • Paypal
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
What will show up on my bank statements?

You will see the payment come out as SP * CK * ORDER.

Returns

What if I received the wrong product?

Contact us at crinklekit@gmail.com with your order number and attach a picture showing the incorrect item. Ensure it has not been removed from it’s original packaging. We will help with the return of the incorrect product and sending out your correct order.

What if my order is damaged or defective?

Please email us directly at crinklekit@gmail.com and provide us with your order number and a picture of the damage or defect.

Do you have a return policy?

Please click here to view our full return policy.

Onesie Care

Best practices for caring for your onesie

To keep your onesie in it's best condition, ensure you keep the following in mind:

  • If you have one of our premium onesies with removable pieces, make sure they are removed before washing.
  • Our onesies can be washed in a washing machine, though for longest life, hand washing can help extend its wear.
  • Washing with cold water is best.
  • Hanging to dry is best, but if using a dryer, ensure it's set to tumble dry low.
  • For the removable parts of our premium onesies, these are best cared for by hand washing. They can be machine washed, but take care with certain bits (particularly the wings from our Scorcher onesie).
  • These items are also best dried with hang drying, though again, tumble dry on low with a dryer will work too.