International Shipping Now Available! Check Our FAQ For Details!

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Shipping
Do you ship worldwide?

We do indeed! Shipping options are based on country. Flat rate or free shipping options apply to Canada and the US only.

Where does my order ship from?

All orders are packed and shipped from Canada. POD details are slightly different, please see POD section for more.

Do you ship to PO Boxes?

We certainly do! Please ensure you enter all details correctly regarding your PO Box address.

How can I track my order?

After your order ships, you will receive a shipment confirmation email that will have your tracking information.

Is your shipping discreet?

It is! We ship everything in coloured poly mailer packaging. The label has just CK for our company name and all documentation just states apparel. POD products are sent out by the manufacturer and are handled seperately.

How long will it take my order to arrive?

We ship product out on Tuesdays and Fridays. We try to ensure orders are sent out within 4-5 business days. There are different shipping options available (depending on location), so times can vary. Below are rough time estimates:

  • Canada: 3-7 business days
  • US: 3-12 business days
  • International: 15-25 business days

** Due to ongoing Covid-19 issues, shipping may take longer due to postal issues. We can not guarantee packages will arrive in the times mentioned.

POD product shipping times vary. Please see the POD section for more details.

What are your shipping rates?

We currently offer the following regarding shipping costs:

  • $2 shipping on sticker only orders to Canada & US.
  • $15 flat rate shipping for other orders to Canada & US.
  • Free shipping on orders over $100 to both Canada & US.
  • International shipping has different rates available and is calculated at checkout.
I entered my address incorrectly, what happens?

If the shipping address was entered incorrectly, the delivery service will be unable to deliver your package.

Once the package has been shipped, we are not able to change your order details including your address.

Your package will be returned to us. Once it has arrived, we will issue you a refund for your order, minus the shipping cost.

Import duties, taxes, and associated fees?

International orders may be subject to local charges, taxes, import, or VAT fees. These associated fees are charged once the parcel has reached it's destination country. These charges are to be paid by the recipient of the parcel. Crinkle Kit cannot be held responsible for any additional charges on your order. These costs and policies vary from country to counrty, so to find out more, please contact your local customs office for more information.

Billing
What payment methods do you take?

We currently take the following payment options:

  • Visa
  • Mastercard
  • Interac
  • Apple Pay
  • Google Pay
  • Paypal
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
What will show up on my bank statements?

You will see the payment come out as SP * CK * ORDER.

Returns
What if I received the wrong product?

Contact us at crinklekit@gmail.com with your order number and attach a picture showing the incorrect item. Ensure it has not been removed from it’s original packaging. We will help with the return of the incorrect product and sending out your correct order.

What if my order is damaged or defective?

Please email us directly at crinklekit@gmail.com and provide us with your order number and a picture of the damage or defect.

Do you have a return policy?

Please click here to view our full return policy.

Onesie Care
Best practices for caring for your onesie

To keep your onesie in it's best condition, ensure you keep the following in mind:

  • If you have one of our premium onesies with removable pieces, make sure they are removed before washing.
  • Our onesies can be washed in a washing machine, though for longest life, hand washing can help extend its wear.
  • Washing with cold water is best.
  • Hanging to dry is best, but if using a dryer, ensure it's set to tumble dry low.
  • For the removable parts of our premium onesies, these are best cared for by hand washing. They can be machine washed, but take care with certain bits (particularly the wings from our Scorcher onesie).
  • These items are also best dried with hang drying, though again, tumble dry on low with a dryer will work too.

Print On Demand (POD) Policies

Delivery
When will I receive my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • Canada: 3-4 business days
  • USA: 3-4 business days
  • Europe: 6-8 business days
  • Australia: 2-14 business days
  • Japan: 4-8 business days
  • International: 10-20 business days

[Covid-19] order time.

Our fulfillment times [for all products/t-shirts/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times and your patience is appreciated.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, get in touch with us at crinklekit@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders
How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at crinklekit@gmail.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at crinklekit@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns
What's your return policy?

We don't offer returns and exchanges on POD products, but if there's something wrong with your order, please let us know by contacting us at crinklekit@gmail.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at crinklekit@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/colour?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at crinklekit@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!